Warranty

Creative Timber World, a company specializing in timber products, provides a 12-month warranty on all their items.

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At Creative Timber World, we guarantee to repair any product with a manufacturing defect within 12 months from the date of purchase, as long as the defect is not a result of normal wear and tear or inherent characteristics of the materials used.

Proper care, as outlined in the provided instructions, is essential for the furniture to qualify for warranty claims. It is important to retain the original purchase receipt for making a claim.

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This warranty is in addition to the rights granted by relevant State and Federal Laws, particularly the Trade Practices Act 1974 and corresponding State Fair Trading Legislation. Please ensure that you retain your receipt to validate your warranty.

It's important to understand that timber grain, scars, and nail marks should not be considered defects. Our furniture is crafted using one-piece timber, and the use of putty or epoxy resin may be necessary for the finishing process. These materials are typically used to fill holes or smooth out natural imperfections in the timber.

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The nature, color, grain structure, appearance, shape, edges, and staining of our wood furniture should be acknowledged as unique to each individual wood slab due to the inherent characteristics of the product.

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Please note that we cannot guarantee specific colors or grain patterns for natural hardwoods.

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The warranty does not cover defects caused by unreasonable wear and tear, the use of polishes or substances contrary to the care instructions, exposure to extreme temperature fluctuations or direct sunlight, or minor movements of timber panels over time due to environmental conditions.